BREAKING: Corbyn just scored a huge win on Universal Credit helpline charges

Scrapping charges for the botched benefits scheme's helpline is a significant victory for campaigners.

This week has seen mounting criticism of the government’s approach to Universal Credit. Last Wednesday, Jeremy Corbyn challenged the Tories to drop charges of up to 55p per minute on calls to the DWP helpline. 

Since then, pressure has been growing, amid general unrest about the goverment’s botched handling of the scheme.

It seems the backlash has had its first success. This morning, the Secretary of State for Work and Pensions, David Gauke MP, went before the Work and Pensions Select Committee – and conceded that the department would be dropping the charges.

He told the Committee:

“It is important to maintain confidence in the system, and in recent days there has been criticism over the telephone charges that exist…

“As we’ve previously said UC call number are charged at local rate…The DWP does not make a profit on these lines. Nonetheless, given the recent attention and concern, I have decided that this will change to a freephone number over the next month.

“Having reviewed this matter…I will be extending the freephone numbers to all of DWP’s phone lines by the end of the year.”

Committee members seemed pleasantly surprised by the move. Tory MP – and UC critic – Heidi Allen MP, told the Minister:

“What a cracking start. That’s really great news…Let’s see if we’re on a roll shall we?”

Meanwhile progressive politicians welcomed the decision:

Green Party co-leader Jonathan Bartley called on the government to refund those hit by the charges –

You can watch the committee hearing here – including David Gauke’s announcement at 9:37. 

Today Labour have an opposition day debate on the six week delays for Universal Credit. Is it a chance for the government to concede any further ground, or will they wait for a challenge from Corbyn in Prime Minister’s Questions?

This morning’s u-turn will certainly make the Commons spar interesting…

More follows.

Josiah Mortimer is Editor of Left Foot Forward. Follow him on Twitter.

As you’re here, we have something to ask you. What we do here to deliver real news is more important than ever. But there’s a problem: we need readers like you to chip in to help us survive. We deliver progressive, independent media, that challenges the right’s hateful rhetoric. Together we can find the stories that get lost.

We’re not bankrolled by billionaire donors, but rely on readers chipping in whatever they can afford to protect our independence. What we do isn’t free, and we run on a shoestring. Can you help by chipping in as little as £1 a week to help us survive? Whatever you can donate, we’re so grateful - and we will ensure your money goes as far as possible to deliver hard-hitting news.

2 Responses to “BREAKING: Corbyn just scored a huge win on Universal Credit helpline charges”

  1. Dulari-Leiylah Markelke

    Well done corbyn if tories had a majority no u turn would have occurred. Corbyn and labour must be acknowledged for their fight for the many against very hostile cruel tories uc should be paused .

  2. Tony

    Very good!

    What a pity though that Labour’s nuclear mafia will not let Corbyn attack the Conservatives over Trident and opposition to the nuclear ban treaty that was recently signed in the United Nations.

    Time for Labour to drop its support for Trident.

Comments are closed.